Privacy Policy

1. Introduction

CipherPilot B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the data we collect from users of our website and services. We are registered in the Netherlands under company number KvK91735642 and operate in compliance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

2. Data Controller Information

CipherPilot B.V. is the data controller for the personal information processed through our services. You can contact us regarding any privacy matters at privacy@cipherpilot.pro or by phone at +31 70 660 0118. Our registered address is Dorpsstraat 264, 2568 LD The Hague, South Holland, Netherlands.

3. Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our website and services. The data we collect includes:

• Contact Information: Name, email address, phone number, and business address when you contact us or request our services
• Business Information: Details about your business ideas, goals, financial situation, and other information relevant to our analysis services
• Communication Records: Records of our correspondence, including emails, phone calls, and meeting notes
• Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
• Payment Information: Billing details and transaction records for our services (payment processing is handled by secure third-party providers)

4. How We Use Your Information

We use the personal data we collect for the following purposes, based on legitimate business interests and your consent where required:

• Service Delivery: To provide business analysis, strategic consulting, and other professional services as requested
• Communication: To respond to your inquiries, provide updates on our services, and maintain ongoing business relationships
• Business Operations: To manage our business operations, including billing, accounting, and service improvement
• Legal Compliance: To comply with applicable laws, regulations, and professional standards
• Marketing: With your consent, to send you information about our services and industry insights that may be of interest to you
• Website Improvement: To analyse website usage and improve user experience through analytics and feedback

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner or by visiting our Cookie Policy page.

Our website uses Google Analytics to understand how visitors interact with our site, and Google Ads for advertising and remarketing campaigns. These services may collect information about your browsing behaviour across different websites. You can opt out of these services through your browser settings or by using Google's opt-out tools.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud storage providers, and analytics platforms
• Legal Requirements: When required by law, regulation, or court order, or to protect our legal rights and interests
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity
• Consent: With your explicit consent for specific purposes not covered in this policy

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Generally, we retain client information for seven years after the completion of our services, in line with professional and legal requirements. Technical data and analytics information is typically retained for shorter periods based on the specific purpose and legal requirements.

8. Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your personal data
• Right to Data Portability: Request transfer of your data to another service provider in a structured format
• Right to Object: Object to processing of your personal data for direct marketing or legitimate interests
• Right to Withdraw Consent: Withdraw consent for processing activities that require your consent

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions by the European Commission or standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately at privacy@cipherpilot.pro.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable privacy laws. You can find more information about filing a complaint at autoriteitpersoonsgegevens.nl.